The case for internal communications

A fascinating blog post on internal communications – companies need to know when their conversations with employees are top down, bottom up or sideways. You may think you know but…

Higher EDge

About a month ago, I was in a lunch and learn session for managers, where the topic focused on what gets in the way of effective management. As we talked, the entire conversation landed on  various levels of frustration with internal communication. Lack of communication between departments. Lack of transparency with major initiatives, so that managers could align their work with the organization’s goals. And lack of regular communications from the top, so that employees could be effective ambassadors for the organization. We talked about how peoples’ natural tendency is to fill in the blanks and make something up, when communication is not clear.

Sound familiar? It might.  Here are some sobering findings from a poll of 23,000 employees from a number of companies and industries, cited by Steven Covey in his book “The 8th Habit.”

  • Only 37 percent said they have a clear understanding of what their organization is trying…

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